In the unlikely event that you should need to make a complaint against either Helix Structured Finance or one of our agents, please notify us of the details using the form below. We will pick up your issue as a matter of urgency and notify you as we progress with your complaint. Helix Structured Finance is an appointed representative of City Mortgage Solutions, therefore for further details on the complaints procedure please go to – https://citymortgagesolutions.co.uk/complaints/
Should you make a complaint and our investigation and outcome do not meet with your satisfaction, we will refer you to the Financial Ombudsman Service (FOS) for an independent review. You can contact them at any stage of the complaints process through their website – www.financial-ombudsman.org.uk/ or call them on 0800 023 4567.
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